Residential bill FAQs

If you have any questions about your bill and the choices of ways to pay, you’ll find the answers here.

General

How do you work out my bill?
Any rental charges on your bill for your KC Talk package, or any other extras for example Caller Display, will always be charged in advance. Call charges will always appear on your bill in arrears – after they have been made. Our new bill layout now provides clearer headings to show you how your bill is worked out.

Can I view my bills online?
Yes. If you would like to stop receiving paper bills and manage your account online visit www.k-c.co.uk/kconline. KCOnline is completely FREE and in just 3 easy steps you can register and manage your account around the clock. With KCOnline you can:

• Save money on your KC Talk plan by setting up a Direct Debit
• View up to 6 months’ bills online
• Help save the environment

Why have I incurred a late payment fee?
If for any reason your payment has been unable to reach us by the due date shown on your bill, a late payment fee of £5 will be raised. To help you avoid this we will always include a personal message on the front of your bill that tells you exactly what to do with your statement and the date payment is due. Take a look at our ‘Ways to pay’ section to pick a payment method that suits you. This will also tell you how long your preferred method will take to reach us.

Call Charges

I have a call on my bill and I don’t recognise the number.
Don’t worry – all the calls on your bill are a true reflection of the calls made only from your telephone line. We know how hard it can be to remember all of the numbers you have dialled in the past few months, so a breakdown of all the calls you have made now includes the date and time the calls were made.

You might not recognise a number because it is a premium, special or multi-media rate call which is a call to a telephone number that is usually for either information, entertainment, TV games or voting services. These services are regulated by PhonePayPlus. Details can be found on their website www.phonepayplus.org.uk o by calling their contact centre free on 0800 500 212.

Customer Feedback

Let us know what you think of our bills – you can do that here

Still have a query on your bill?
Give us a call on the number on the front of your bill.

If you have difficulty reading your bill we can offer large print or Braille bills. Let us know on 01482 602555.